Life as a Service Manager at Becker UKMember News
Stuart Rheingeld has spent over two decades with Becker UK, with his role as Southern Service Manager serving as an interesting case study for working life within the British Mechanical Engineering industry.
Becker UK Ltd is the UK’s sole distributor of all Becker vacuum pumps, compressors, side channel blowers and turbine blowers in the UK.
Stuart Rheingeld has been in the Mechanical Engineering Industry for thirty years, with the latest twenty-one years of these being shared with Becker UK.
One of his key responsibilities within the current role of Southern Service Manager includes giving support and advice to Becker UK's customers. This may be in planned routine
maintenance with existing customers or breakdown situations that may arise throughout the day.
Speaking about the demands of the role, Stuart said that "Whatever the job, it is imperative that there is a quick turnaround to limit disruption to all parties concerned."
One of the biggest benefits of this role is the variety of skills that can be learned. Some of the key skills which are gained/required as a Southern Service Manager at Becker UK include:
- Extensive expertise and knowledge of fault finding and problem-solving of vacuum pumps.
- Expert knowledge to help customers choose the correct product.
- Effective and timely management of a team and multitasking of own workload to meet tight deadlines.
- Service delivery that is responsive, considerate and adaptable to diverse customer needs.
- Responding to breakdowns in a timely manner
Another plus point associated with this role is that it offers the chance for variety in the day-to-day nature of work. This nature of work can differ on a daily basis, for example, one day Stuart may be on site deal dealing with a customer’s problem or advising on a preventative maintenance plan, then the next day he could be in the office replying to enquiries and quoting for workshop repairs.
As part of this role, there is also some planning and delegating of work for Becker UK's engineers to carry out.
We asked Stuart about what it was like working for Becker UK:
“I feel very lucky to be working for Becker UK, it is very motivating being part of a team that is driven by our commitment to meeting customer needs. We always go the extra mile for our customers, and as you can see by the picture below there isn’t anything that we won’t do to get customers back up and running…even if that means climbing into a small cabinet to get the job done!”
Becker UK's head office is based in Hull, East Yorkshire, where they carry extensive stocks across the manufacturing range of new pumps, accessories, spare parts and service kits. Find out more here: